FAQ

1. What is your return/exchange policy?


We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for exchange or store credit (if the item is sold out). You must contact us for this exchange or store credit no more than 2 days after the item shows delivered from your USPS tracking number. In addition, the item must be unwashed, unworn, unused or the exchange or store credit becomes void. For all manufacturer defect exchanges or store credit please contact [email protected]. All other merchandise is “Final-Sale” No Refunds, Exchanges are welcomed (Store Credit). This rule applies to all apparel, shoes, handbags, pre-order items and accessories including but not limited to necklace, earrings and hats. If you have any questions on this policy please contact [email protected] before ordering. We have listed by every item a size chart to aide you in ordering so you will not encounter any problems. Please reference the description section of any item for more information on its size run and general wear. Once you order you are acknowledging our terms and conditions above.

2. What payment methods are accepted?


The preferred method of payment is PayPal. However, you do not need a PayPal account in order to pay through PayPal. PayPal provides the option to pay with regular credit card if desired.

3. What is PayPal?


PayPal is an E-bay company that allows individuals and businesses with an email address to securely, easily, and quickly send and receive payments online. When you pay through PayPal, their company acts like the middle man during the transaction. You give your financial information to them, they deduct the funds from your account, and then they send the payment to us. By using PayPal, we do not have any access to your personal information, (i.e. bank account numbers and credit card numbers). The only information that we will have from you is your name, shipping address and email address. For more information, visit www.paypal.com.

4. How long will it take to receive or see tracking on my merchandise once payment is made?

**IMPORTANT NOTICE** WE WILL BE CLOSED AND THUS THERE WILL BE NO SHIPPING FROM TUESDAY, DECEMBER 31ST, 2013 – WEDNESDAY, JANUARY 1ST, 2014 IN OBSERVANCE OF THE NEW YEARS HOLIDAY. WE WILL BEGIN SHIPPING ALL ORDERS ON THURSDAY JANUARY 2ND, 2014 THAT WERE PLACED DURING THE HOLIDAY BREAK**

Once payment is made, it may take 7-15 BUSINESS DAYS BEFORE YOUR ITEM(S) WILL SHIP. We apologize “WE DO NOT SHIP ON THE WEEKENDS” due to the fact the post office is closed. Once shipped it takes 3-5 days for domestic packages to reach their destination. PLEASE NOTE: WHEN YOU RECIEVE TRACKING IT MAY NOT WORK IMMEDIATELY ALL PACAKGES ARE DROPPED OFF TO THE POST OFFICE AND THEY ADVISE 24-48 HOURS IS NEEDED FOR THEM TO SCAN THE ITEM IN TO BE VIEWABLE TO THE PUBLIC. If after the 48 hours is complete and your tracking is not showing movement or the ETA of your package please send an email to [email protected]. In addition, if you have any other general questions pertaining to tracking that was not answered in this explanation feel free to email [email protected] make sure to send only 1 email and allow up to 24-48 hours for a response, thanks.

5. I don’t see my discount code applied to my total?


The discount code will be applied to your total at the end of the check-out process.